'Very friendly on arrival for my appointment. Nice to see an Opticians as local as this in these times. The Optician gave me a lot of his time showing me the retinal photographs of the damage to my eye as a teenager.
I now have more information on this than I had in the last 48 years of previous eye tests! Stay local and please continue your excellent practice.'
‘My wife and I had a joint appointment. All the staff were very friendly and we were offered a coffee when we arrived.
The reception staff were very efficient carrying out pre tests prior to Mr Prouse’s examination. This he carried out to a high standard and explained his findings in detail.
We were never rushed at any stage and had helpful advice during the selection of our glasses. I would highly recommend this practice.’
‘The service I received was excellent. The staff were friendly and efficient and spent a good deal of time with my tests.
The care when picking up my spectacles was just as good.
I would recommend your practice to anyone!’
‘My husband went to Loftus Optical which is miles from our home, I knew after seeing how pleased he was with the service and his glasses, that I would use them too. I did and I'm really glad I did.
My eye examination was very thorough and my glasses are excellent.’
‘The staff at Loftus Optical are charming, attentive and reassuringly concerned for the well-being of clients, while Mr Prouse is enthusiastic and informative about his subject.
His alertness to innovative techniques and research into eyecare together with his good humour are reflected in the caring manner in which his staff approach their visitors.
I cannot speak too highly of the appreciation I have for the manner in which I have been treated and I’m delighted to have placed myself in the care of Loftus Optical.’
‘The staff were lovely with me, polite and courteous at all times. I really appreciated their patience and the time they made for me.
I love my new varifocals they are fab. Thank you again for your help, much appreciated.’
‘I received a friendly professional service which not only tested my eye sight but also assessed my eye health.
Everyone was very helpful and answered all my questions and calmed my fears/concerns.’
‘It was my first visit to Loftus Optical, the staff were so friendly, but I did manage to turn down the chocolates on offer. Mr Prouse was thorough in my eye examination, he explained my digital photograph of my eye wonderfully.
In fact I was made to feel special which in this day and age was lovely. I have no hesitation in recommending Loftus Optical’.
‘Each time I have visited I have been treated with the utmost courtesy, kindness and efficiency that anyone could wish for.
Everything explained and all worries about my sight listed too. A first class practice.’
‘Always friendly and helpful. Mr Prouse recognised a problem with my husband’s eyes that another practice had not, resulting in hospital visit, operations on both eyes – result – better sight than he’s had for many years.’
‘Having had several years of dissatisfaction from several opticians I decided to give Loftus Optical a try. The eye examination I received was very thorough and Mr Prouse was extremely helpful explaining what my problems actually were.
This initial eye test was a couple of years ago but since that time Mr Prouse has endeavoured to resolve previously unexplained problems and consequently my problematic eye sight has been addressed and improved dramatically.
I would not wish to go anywhere else. Nothing is too much trouble to either Mr Prouse or his staff.’
Mary Harland, Hinderwell – ‘One of the best opticians I’ve ever been to. I’ve worn glasses all of my life since 7. Like opticians used to be, friendly, comfortable, explained everything and I came away feeling I’ve got the right glasses for my eyes. I can go back if I need to and nothing is any trouble – even when they get bent!’
I found the advice given to me by the optician and staff to be very helpful, everyone was patient and understood my needs. I have had to revisit on a couple of occasions to get my glasses adjusted and nothing has been too much trouble for anyone who attended me. I am also very pleased with the sunglasses I had reglazed by yourselves. Thank you. I look forward to seeing you when I have to return again.’
I first used Loftus Optical when it opened, without too many expectations – but completely disenchanted with High Street alternatives. I now wouldn’t consider anywhere else. Everything about the experience from appointment, eye test and selection/fitting of glasses is first class, all made so much more special because of the wonderful staff. They have clearly been well chosen and well trained to put excellent customer service at the forefront of the business. Thank you, once again for my new specs!’
‘All the staff at Loftus Optical offer a high standard of care to their clients. They are always professional and friendly towards the client. The eye examinations are through and I always feel I am walking away with the best optical care I could be given. Everything is explained clearly. I’m delighted with my frames, lenses and follow up care offered. Totally satisfied customer’.
‘Loftus Optical provide a brilliant service. The consultation was extremely thorough, the best I’ve ever had. The girls were so helpful and couldn’t do enough for me. All in all it had been a wonderful experience and I’ve ended up with brilliant glasses which have caused numerous comments!’
‘The service and attention was very good. The best point was there was plenty of time to discuss any questions with no feeling or them trying to get you out ASAP, as happens in a lot of other opticians’.
‘Excellent and thorough examination and as always the staff were polite and very helpful. I would definitely recommend Loftus Optical to all my friends and family. Keep up the excellent service Loftus Optical.’
‘As always my visit to Loftus Optical was excellent from my initial appointment through to the delivery of my spectacles, I couldn’t have received better treatment. I’m always made to feel as though I am important to the team. Aftercare is great too – you are not ‘finished with’ when you walk out with your specs. Thank you to everyone at Loftus Optical.’
‘The service received is always excellent. The girls are very pleasant and helpful. Mr Prouse is very thorough and takes time to explain what he is doing and why. My wife always appreciates the coffee and biscuits she is offered.’
‘This was my first visit to Loftus Optical. The staff were excellent. I was very happy with the eye test compared with certain high street opticians. The glasses I was recommended are very good and I will certainly use the service again.’
‘I would recommend Loftus Optical Practice to family and friends for its professional standards of care and attention to my needs.’
‘The service was outstanding, great to have a local opticians, instead of having to travel. I felt 100% confident in the service and shall be returning again in the future.’
‘Loftus Optical did an excellent job. Their staff make you feel very welcome, as did the optician. Very professional and gave good advice. So overall I would definitely recommend Loftus Optical.’
‘From entering the practice to leaving I found everybody very helpful and polite. Everything was explained to me and all the results of the tests were given to me.’
‘I saw the Lindberg rimless glasses when I took my husband for an eye test, that was when I decided I would definitely choose them next time. From the time of my eye test to the glasses being ready the staff were excellent, professional and helpful. My new glasses are amazing, I am really pleased with them. I highly recommend Loftus Optical, John Prouse and all the staff.’
‘Excellent service. Very friendly and efficient, nothing was a problem. It was like visiting friends!’
‘I was made to feel welcome and the ladies in reception took a real interest, noticing what you were wearing and colour which helped then pick out a selection of glasses to compliment your style.’
‘The service you gave to me and my wife was first class, my glasses are wonderful and my wife can’t wait to get hers, your staff have all been very helpful and pleasant. Thank you very much.’
‘An excellent practice – from the first phone call booking an appointment to receiving my glasses, contact lenses and sunglasses, the service throughout was outstanding. Mr Prouse and his staff should feel very proud of their work; I will use this practice in future and recommend it to my family & friends. Thank you.’
‘The service I received was amazing, very friendly. The staff were looking very smart and professional, gave me excellent service all the way through from walking in the door and leaving. Thank you.’
‘When we come to you for our eye test, it’s like visiting old friends. We are always made very welcome and offered tea or coffee. The girls are very helpful in helping us choose new frames & we trust their expertise’.
‘Loftus Optical is a great place to visit for your optical care, the staff are brilliant, their prices are very good. I was attended to as soon as I went in. I would recommend this practice to anyone.’
‘Lovely caring staff with a positive attitude towards their work every time I see them. It makes every eye test I have seem quick & pleasant’.
‘I was very happy with Mr Prouse as it was him who noticed I had a leaking artery in my left eye and sent me to James Cook Hospital, where I received some injections in my eye, and kept most of the vision, thanks.’
‘I cannot put into words how good the staff are as they are so so good, makes you welcome and sees to every need you may have. Well done to all of them.’
‘Compared to other eye tests I have had in the past this one was far more through and more personal – the staff were very caring. Everyone was very pleasant and well informed. The follow up care is also good.’
‘I found the whole service from start to finish excellent. They made you feel comfortable from the moment of entering the premises. I will come back to Loftus optical again.’
‘I first came to this shop when it opened in Loftus. I have always been impressed with the service from this very friendly group of people.’
‘I was made to feel comfortable, everything was explained before & during the test. I was made to feel I had a thorough examination.’
‘Excellent service from John & staff, would recommend to friends, good to see a local business thriving.’
‘This was the first time at the practice, I found the staff very helpful and I would definitely recommend the practice to my friends and family.’
‘I received a friendly professional service which not only tested my eye sight but also assessed my eye health. Everyone was very helpful and answered all my questions and calmed my fears/concerns.’
‘We felt that we had complete confidence in the optician and his assistants, everyone was thorough and painstaking in making diagnosis and ultimately the choice of glasses, an excellent personal service.’
‘I found the staff all extremely kind and very helpful. I won’t go anywhere else now.’
‘Always a warm welcome from staff – a most comfortable atmosphere which continues during the consultation. Professional in every dimension.’
‘Excellent service. Nothing is too much trouble. I couldn’t decide which frames to choose, different sized frames and colours were sent for to help me come to a decision. Thank you.’
‘Very happy with services provided here, glad I made the change of opticians after 50 years.’
‘I was treated with respect, everyone was very friendly and helpful, I even got a lovely cup of coffee.’
‘The service I received from your practice was first class and your staff excellent.’
‘John Prouse! Such patience! The girls were very kind and helpful when it came to choosing my new specs. So John and the girls ‘long may they reign.’
‘Loftus Optical gave me a thorough examination and staff always friendly, polite and explained everything very well beforehand and after the tests.’
‘Always a very friendly and knowledgeable service. Has the feel of a family run practice.’
‘I was very impressed with the whole process from start to finish and have recommended other people to come to you.’
‘I have been very satisfied with my eye test each year, and will continue to do so, the staff are all so nice and helpful, choosing my new glasses, no rush, also they make a lovely cup of coffee. It is nice to know Mr Prouse does home visits, which is a great help for if I cannot travel at any time for any reason.’
‘In my opinion this practice is by far the best one I have been to, I have had more help in the last 3 years than in the past 40 years with other practices. Thank you all.’
‘What a fantastic opticians, much better than anything in the large towns and it is right here in Loftus. Brilliant service, marvellous atmosphere and the coffee is good too. Best range of frames in all price ranges.’
‘Excellent service. Very helpful, fast efficient service from start to finish. Highly recommended. Will definitely use again.’
‘First class service provided in lovely surroundings. John and the girls are very welcoming and friendly. Always an enjoyable experience topped off with a lovely cuppa!!’
‘Always good service. Staff are kind and helpful. All my eye tests have been very thorough by Mr Prouse. Thank you’
‘I would definitely recommend Loftus Optical. I have always received a first class service, all the staff are very welcoming & polite’.
‘From entering the shop to walking out with my new spectacles, I found the whole experience wonderfully painless and easy. The staff are very helpful and patient. I would certainly recommend to friends and family. As Arnie says ‘I’ll be back’.’
‘I have been going to Loftus Optical for 3 years. All the staff are always very friendly and helpful. Mr Prouse always gives a thorough eye test and explains everything. He always gives you his time and never rushes you.’
‘Having worn spectacles since the age of 12 (40+ years) I must say that all personal care, attention to detail and amount of time spent in each examination, by all the staff at Loftus Optical, has been most exceptional and by far the best I’ve ever had, many thanks.’
‘Great service by everyone from start to finish. So much better than previous two ‘high street’ opticians. Already recommended Loftus Optical to friends.’
‘We have just moved to Whitby. After being with our own optician for many years we were reluctant to change. We are both happy to have found you and hope we can stay with you for many years to come.’
‘First time for our eyes to be tested. It was an excellent experience. Staff very helpful and reassuring our eyes were in best shape they can be. Would recommend to anybody who need their eyes testing.’
‘I have found the team and service at Loftus Optical to be second to none. Such a friendly environment. John Prouse is really good at listening, the consultation is never rushed and nothing is too much trouble. I always recommend the practice to colleagues, friends and family.’
‘I always receive a very through check from John. I am convinced the glasses I get from you are the best there is and know the service is second to none from John and all the staff.'
‘This was my first visit to Loftus Optical and I found the staff to be very helpful and professional. After my eye test I was given plenty of advice and time to choose my frames.’
‘I have been attending Loftus Optical for two years now. Previous years I tried several local optician’s but was never happy with my spectacles. Now my optician is very handily situated and I know that I will stay with this practice for as long as I need to visit. John & all of the staff are highly recommended by me.’
‘Fantastic service. So, so friendly. Explained everything.’
‘A very relaxing occasion! Big smiles and welcome from ‘the girls’ then a very thorough eye test from ‘the man himself’. (I won’t tell you how many years we’ve known him!!) A very relaxing appointment – with a free ‘cuppa’ if you need one!’
‘Number 1 optician for me. Nothing was too much and you gave me all of your time. Many thanks for your amazing service. I recommend you to all of my friends and family.’
‘As usual, I couldn’t wish for better attention from you all. Very smart new glasses and super sunglasses at a more than reasonable price.’
‘John and the girls are very friendly and always willing /available to give advice when asked. The eye test is very through and john explains everything clearly. I cannot praise them highly enough and would recommend Loftus Optical to anyone who requires their services.’
‘I would recommend Loftus Optical Practice to family and friends for its professional standards of care and attention to my needs.’
‘Wonderful careful attention, spotted problems other opticians had missed. Thank you. Staff all friendly and professional.
‘Kind considerate staff and a thorough examination plus the lightest weight spectacles I have ever worn. I am delighted. I have already sung your praises to friends & family.’
‘Always get good service & advice from Mr Prouse and his staff. Everyone is polite and cheerful. All eye examinations are very thorough and you are never rushed. Best optician going.’
‘As usual the service I received was excellent and I will continue to use this optician.’
‘Very impressed with the quality of service.’
‘First class service from first rate team. Thorough tests carried out & kept informed thorough out. Would never go anywhere else again.’
‘Thorough examination. Everything was explained fully. I wasn’t rushed to pick spectacles like some opticians. Staff made sure I was satisfied and asked if I had any questions. Which they answered fully. Definitely recommend to others.’
‘I have been to Loftus Optical on 3 occasions and found the staff to be friendly & professional. The eye examination was thorough and not rushed. Also got my appointment on time.’
‘Staff very helpful, plenty of choice, excellent examination, explained everything that she was doing, good experience overall.’
‘I did not feel like I was rushed, John and his team took their time with me and I picked the perfect glasses with their help. Would highly recommend.’
‘Excellent service in all areas. Explained in great detail tests are being done and why. At the same time you feel you are being treated as an individual and all the attention is on you.’
‘I was extremely impressed by the service and professionalism of Loftus Optical. The eye tests given used the most up to date equipment. The choice of frames and lens style was incredible and my new glasses are a pure joy to wear. Both John and the team at Loftus Optical get a big thumbs up from me. Thank you all so much.’
‘The service I received was excellent. The staff were very friendly & helpful.’
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